Troubleshooting your Telephone Service

No Dial Tone

  • If your telephone does not have dial tone when you pick up the handset, check other phones in the house, and make sure they are turned off (for cordless phones) or securely on the cradle.
  • Try another phone, if you have one, to see if you get dial tone on that phone.
  • Plug the phone into a different phone jack in the house to see if you get dial tone.

If all these steps fail to solve the problem, please contact our service representatives directly at 894-7161 and let them know so a trouble ticket can be entered and a tech dispatched.

Our service representatives are in the office from 8:00 am -4:30 pm Monday through Friday, therefore if you are experiencing issues on a weekend, or after hours, you may contact the Television & Telephone 24/7 trouble line at 894-4104 and someone will help you.