Troubleshooting your Television Service

After a Power Outage

If your television service is not working after a power outage, you simply need to troubleshoot by re-setting your service; do this by unplugging both your set top box (STB) and either your Switch or Modem (depends on your installation, it will be what your STB is plugged into) and leave unplugged for approximately 30 seconds, then plug back in. Each item will be reset and your STB will reboot on your TV.

Screen Freeze

If your television has a freeze screen for more than 30 seconds and you cannot change the channel, you will need to troubleshoot by re-setting your service; do this by unplugging both your set top box (STB) and either your Switch or Modem (depends on your installation, it will be what your STB is plugged into) and leave unplugged for approximately 30 seconds, then plug back in. Each item will then be re-set and your STB will reboot on your TV. After the STB powers back up your freeze screen should be gone.

Channel Outage

If you happen to come upon a channel that has a blank screen, troubleshoot by re-setting your service; do this by unplugging both your set top box (STB) and either your Switch or Modem (depends on your installation, it will be what your STB is plugged into) and leave unplugged for approximately 30 seconds, then plug back in. Each item will then be re-set and your STB will reboot on your TV. After your set top box powers up again your channel should streaming.

If the channel is still blank, please contact our service representatives directly at 894-7161 and let them know what channel it is so our head-end can troubleshoot the problem and get the channel working again.

Our service representatives are in the office from 8:00 am -4:30 pm Monday through Friday, therefore if you are experiencing issues on a weekend, or after hours, you may contact the Television & Telephone 24/7 trouble line at 894-4104 and someone will help you.