Troubleshooting

your services

If you’re experiencing trouble with your service, please refer to these common troubleshooting steps and solutions to resolve your issue. If you find the problem persists or if you can’t find the solution you’re looking for—don’t worry! We offer 24/7 live tech support at our toll free number.

(888) 298-2149

We’re here to help!

Troubleshooting LigTel Email

We recommend using our online mail interface.

Email Client Settings (for use with Outlook, Thunderbird, Live Mail, MacMail)

Incoming Server (IMAP) Settings:

  • Server: mail.ligtel.com
  • SSL: Required
  • Port: 993
  • Username: entire email address (including @ligtel.com)
  • Password: LigTel email password (if you don’t know it contact us)

Outgoing Server (SMTP) Settings:

  • Server: smtp.ligtel.com
  • SSL: Required
  • Port: 465
  • Requires Username & Password Authentication (Use same as Incoming Server)

Additional steps to try:

  • If you can still get to other webpages, make sure you have the correct username and password entered.
  • If you use a client (Outlook, Apple Mail, Live Mail, Thunderbird), try logging in to the online interface.
  • If you cannot log in to the online interface, check your username and password by calling our office.
  • If you cannot view other webpages, there is a browser or connection problem to be dealt with.
  • Try disabling any firewall or anti-virus protection software on your computer.
  • Try re-starting your computer if the above options do not solve the problem.
  • If nothing helps, contact Tech Support at 1-888-298-2149

Zimbra Information

Webmail Service Frequently Asked Questions

Please note that this webmail interface displays a navigation bar across the top, which allows you to select the module you wish to work within (Mail, Contacts, Calendar, etc). For your convenience, it opens in email mode, with the Mail tab selected. From here you can compose an email by clicking on New Message. If you click on the down arrow next to New Message, it will drop-down a list of options. From here you can choose to jump to other tasks such as Contact (to create a new Contact in the window that appears)

You are looking at your webmail in ‘Conversation View’ and it is the default setting. To display each message individually, simply click the View button (on the top right) and click by message.

  • Click on Preferences (located in the top navigation bar).
  • Select Signatures from the column on the left.
  • Select New Signature.
  • You can change the font or add symbols with the navigation bar.

The briefcase is used for storing documents and pictures.

  • From the main screen, click on Contacts.
  • Look directly below, click New Contact.
  • Complete the appropriate fields.
  • Once you are done, click Save in the upper left.

Preferences is where a lot of the administration functions are located. For example, you could use the Preferences function if you want to import or export your contacts or calendar, set up filters, or create an ‘away’ message.

Zimlets are add-on applications that enhance the functionality of your webmail program.

Tags are a personal classification system for webmail messages, contacts, tasks and appointments. You can tag as many messages as you want, and you can apply multiple tags to the same message and contacts.

Compose a message. Then click on the word Attach (under Subject) or click the small triangle symbol next to the word Attach to locate the attachment.

Compose a message. Then click on the word Attach (under Subject) or click the small triangle symbol next to the word Attach to locate the attachment.

If you composed a message but didn’t save it as a draft, it will auto-save and link to your navigation bar. Simply click the title or click the x symbol to delete it.

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